CUSTOMER SERVICE SIMPLIFIED
for Digital Product Sellers
A course of bite-sized videos + done-for-you email vault for digital product creators.
Confident, personal replies…without the stress.
THE STRUGGLE
Raise your hand if this sounds familiar:
- “How do I respond to this refund request without sounding cold… or giving in?”
- “I avoid checking messages because I don’t know what to say.”
- “Did they even read the listing?”
You didn’t sign up to be a full-time support rep. But support does come with the territory — and when you handle it with confidence, it becomes one of your biggest business strengths.
BUT WHAT IF YOU HAVE…
- A clear customer service mindset & boundaries that protect your time?
- A confident friendly voice that makes your buyers feel supported?
- A library of DFY email templates?
- A system that turns support into sales?
- An FAQ & auto-reply set up to handle repeat situations?
WELL, NOW YOU WILL!
Introducing: Customer Service Simplified
A short and powerful course to help you manage customer communication with confidence, boundaries, and a friendly-but-firm tone — especially if you sell digital products on your own website or sites like Etsy.
What You’ll Learn Inside the Course
Introduction: Learn why this customer service course matters
1: The Customer Service Mindset: Boundaries, policies, and when to go above & beyond
2: Writing with Confidence & Clarity: Professional tone without sounding stiff
3: Diffusing Frustration & Managing Tone: Calm, clear replies that de-escalate
4: Handling the Tricky Stuff: Refunds, tech issues, “this wasn’t what I expected”
5: Automating & Streamlining: Auto-replies, FAQs, and email systems that save time
6: Turning Support into Sales: How your inbox can boost your income
Put It Into Action: Quick-start checklist + testimonial system
Resources Included:
Course Workbook – Fillable worksheets with exercises to reinforce what you learn in each lesson
Email Vault – 20 pre-written email templates, ready to tackle digital product seller situations; all linked in a handy spreadsheet
BONUS FAQs – Spreadsheet of the most common FAQ for both personal use and PLR digital products; can be easily edited to suit your needs
BONUS Brand Voice Cheat Sheet – This will help you sound like yourself while staying polished and professional
This Course Is For You If:
You sell digital products and dread opening your inbox
You get stuck writing emails that sound either too stiff or too casual
You want better systems — without sounding like a robot
You’re ready to stop guessing and start replying with clarity
Hey, I’m MaryJo!
Designer, strategist, and digital product seller since before Canva was cool.
I created this course because I know how overwhelming customer service can feel, especially when you’re running your business solo. This isn’t fluff. It’s the system I wish I had when I was getting far too many emails and no clue what to say, and how to say it.
Questions You May Be Asking…
How long is the course?
It’s short and action-focused — you can complete it in a few hours and implement it in a day. It contains 40+ minutes of video broken into bite-sized, easy to consume lessons.
Do I need to be an Etsy seller to benefit from this course?
No. While Etsy is mentioned, this course works for any platform where you sell digital products.
Is this just templates?
Nope! You’ll get plug-and-play tools and real strategy so you feel confident in every customer interaction.
Ready to stop dreading customer emails?
Grab the course and email vault that helps digital product sellers respond with clarity, confidence, and ease…in way less time.
$47